Administrative service centers are a place of communication between the government and the community

RSA Press service  18 May 2015 11:08  1699217 0100227
Administrative service centers are a place of communication

Recently, in the Transcarpathian Regional State Administration, with the assistance of the Friedrich Naumann Foundation, there was an interesting training seminar on "Improvement of the work of administrative service centers."

The main objective of the seminer was to study the best domestic and international practices for the creation and organization of administrative service centers (ASC), experience exchange, discussion of problems and their solutions.

Today, there are 18 administrative service centers in the region, including 5 city, 13 district ones. Almost all citizens are consumers of administrative services, and living standards of the people and their attitude to the government depend on the quality and convinience of provision of such services. 


Transcarpathian ASCs provide services on registration of residence, issuance of passport documents, state registration of legal entities and individual entrepreneurs, issuance of permits for business activity, registration of declarations in construction and so on.


However, there still are areas of concern regarding the proper functioning of the Centres, first of all, the lack of funding from state and local budgets for the development and logistical support of the Centers. So, in order to bring the work of the Centers to European standards, the Regional State Administration together with the Regional Council adopted the Program for the support of administrative service centers, which provides for funding from the regional and local budgets in the amount of UAH 3.4 million. However, these funds are not enough. State support and other funding sources, including donors, are necessary.

In addition there are several other issues that were raised by managers of centers and need professional explanations, studying the experience of Ukrainian and foreign best practices regarding the organization of administrative service centers.

In the end, Victor Tymoshchuk, representative of the Center for Political and Legal Reforms, thanked the head of the RSA Vasyl Hubal for assistance in resolving problems for the proper functioning of the Centers in the region.

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