Vasyl Hubal tested "hot line" on issues of subsidies in districts
At the meeting with heads of districts and regional departments and services initiated by the head of the RSA Vasyl Hubal, the head of the region criticized the executive discipline of responsible services. First of all, they talked about simplification of the procedure to obtain subsidies.
The head of the RSA said: "During conference calls with representatives of the Government, from time to time I hear criticism of us. Instead of denying that there are reasons for it, I decided to personally check whether responsible persons do their job. For example, the activities to ensure simplified procedure to obtain subsidies. I am grateful to services that have sent out questionnaires to fill out and memos. But a person, who has received the documents, should also receive advice by phone. Let's check out how it works."
In order to check how the relevant resolutions of the Government and its regulations are fulfilled, the head of the region instructed to collect contact telephones of "hot lines" on issues of subsidies and support to the ATO participants and their families. According to the monitoring, in almost half of the districts, there is no line for one of those issues or the phone number is little known. And to check other ones, the head of the region called several random numbers. However, during the first call, there was no answer...
The relevant services were reminded that "hot lines" must not only be effective but also easy to use. And people, who answer the calls, must not only be knowledgable about the issues, but also to be able to communicate politely and friendly with everyone who calls, to provide full and latest information.
The head of the region "strongly requested" those heads of districts, where there were problems with "hot lines" or they were missing, to take appropriate personnel decisions. "It is unacceptable that not only that the orders have not been fulfilled, but especially that people are not asissted in solving their problems. I insist so that the situation must be remedied immediately," - Vasyl Hubal said.